Support scope
Agreed during onboarding and kept up to date throughout the engagement.
Services
Managed & Maintenance Services in Mumbai
Managed and maintenance services help organizations move from reactive IT repairs to proactive infrastructure management across hardware, operating systems, networks, telephony, servers and storage.
What this service includes
L2/L3 support, hardware RMA, infrastructure health checks and proactive maintenance.
- Hardware RMA coordination
- L2 and L3 troubleshooting
- Operating system and network support
- Preventive health checks
- Adhoc and contract support
- Improved uptime
Delivery approach
SS Technologies starts with the current environment, identifies risk and operational gaps, then builds a support or implementation plan that matches business priorities.
Health check schedule
Agreed during onboarding and kept up to date throughout the engagement.
Escalation matrix
Agreed during onboarding and kept up to date throughout the engagement.
Issue reporting
Agreed during onboarding and kept up to date throughout the engagement.
Maintenance review
Agreed during onboarding and kept up to date throughout the engagement.
What this means for your business
SS Technologies provides Managed & Maintenance Services for Mumbai businesses. The service helps with hardware rma coordination, l2 and l3 troubleshooting, operating system and network support. To discuss the right scope, call 022-40066213 or email info@s-stechnologies.com.